Terms and Conditions of Sales


These General Terms and Conditions of Sale concern the purchase of products from DE MASSA snc carried out remotely via the electronic network on the site www.sorrentoshop.com, belonging to De Massa snc with headquarters in Via Fuoro, 12 - 80067 Sorrento (Naples) Italy. Each purchase transaction will be governed by the provisions of the Legislative Decree 185/99, Legislative Decree 206/05; the information directed to the conclusion of the contract will be subjected to the art. 12 of the Legislative Decree 70/03 and, as regards the protection of confidentiality, will be subjected to the legislation referred to in Legislative Decree 196/03


The contracts for the sale of products on the DE MASSA s.n.c site are considered concluded at the time the purchase order made by the customer to DE MASSA s.n.c. is received. and the latter accepts it.

DE MASSA s.n.c. will send the customer a receipt of the purchase order made.

The customer, with the electronic transmission of his purchase order, declares to have read and accepted these general terms and conditions and undertakes to observe and respect them in his relations with DE MASSA s.n.c.


DE MASSA s.n.c. pursuant to art. 13 of DGls 196/2003 informs that personal and fiscal personal data acquired also verbally with reference to established commercial relationships, provided directly by the interested parties, or otherwise acquired in the context of the company's activity, will be processed in compliance with the regulations referred to , including the confidentiality obligations provided by these.

In relation to the aforementioned, the rights referred to in Article 7 of the Legislative Decree may be exercised 196/2003.


The customer is required, before submitting his purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance.

Finally, once the online purchase procedure has been completed, the customer is required to print and keep the present sales conditions, already viewed and accepted during the contract conclusion phase.


By sending the order online, the customer transmits to DE MASSA s.n.c. a proposal to purchase the product and / or products included in the cart. When the customer places an online order for the products he has placed in the cart, he agrees to buy them at the price and terms indicated in these General Sales Conditions.

DE MASSA s.n.c. will notify the customer of the acceptance and confirmation of the order.

It is possible to place an order through the site www.sorrentoshop.com at the prices and conditions stated therein.


The customer buys the product, the characteristics of which are illustrated on-line in the relative descriptions and techniques, at the price indicated therein to which will be added the shipping costs and any insurance of the goods if the option is selected by the buyer .


The customer can make the payment due by choosing among the methods listed on the site itself.

DE MASSA s.n.c. will begin to process the order upon receipt of the total payment.


The purchased good, together with the relative invoice, will be delivered by courier to the address specified by the Customer when placing the order online. Any specific needs must be proposed by the Customer to DE MASSA s.n.c.

DE MASSA s.n.c .. will communicate to the Customer the tracking number of the package sent as soon as the courier in charge will pass the information to the company.


In all cases, the replacements must have been expressly authorized by the company DE MASSA s.n.c.

Substitutions will be authorized only if the customer has received a damaged product in an insured package and that this event is communicated to the company within three (3) days of receiving the package by sending an email to info@sorrentoshop.com and attaching it clear photos of the damage of the object and its packaging.

It is the customer's responsibility to check the integrity of the package and accept it with reserve in the event that the packaging appears compromised.

DE MASSA s.n.c .. reserves the right to refuse replacement for any complaint made with communication methods and times other than those indicated above, as well as for products for which the insured shipping method has not been chosen.


For matters not expressly provided for in this terms and conditions sheet, the provisions of current Italian law apply.

All disputes arising from this contract or in relation to the same will be resolved by arbitration according to the rules of the Arbitration Chamber of Torre Annunziata, by a sole arbitrator and the Italian language will be the language of arbitration.

In case of victory of DE MASSA s.n.c .. the Customer will have to reimburse DE MASSA s.n.c. all expenses incurred for one's defense, as well as those of the judgment.

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